AccuOrders Privacy Policy

Effective Date: May 1, 2026 Last Updated: June 2026

AccuOrders (“we,” “our,” or “us”) provides order management, customer communication, and SMS/text messaging services on behalf of participating businesses, including Drake’s Paint & Supply (“Participating Business”).

This Privacy Policy explains how we collect, use, share, and protect your information when you interact with our services, website, contact forms, order systems, and SMS/text messaging services.

By using our services or submitting your information through a form, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following information when you interact with AccuOrders or a Participating Business:

* Name * Phone number * Email address * Order details * Purchase history * Delivery or pickup information * Customer service requests * Message preferences * SMS opt-in and opt-out status * Transactional/service SMS consent status * Marketing/promotional SMS consent status * Communication history related to your order, account, service request, or promotional communication

We collect this information when you place an order, submit a contact form, request customer support, opt in to receive text messages, or otherwise communicate with us or a Participating Business.

How We Use Your Information

We use your information to:

* Process, manage, and fulfill orders * Send order-related updates * Send pickup, delivery, or order completion notifications * Provide customer support * Respond to service requests or account inquiries * Send appointment reminders or confirmations where applicable * Maintain SMS opt-in and opt-out records * Send marketing or promotional SMS messages only if you separately opt in * Improve our services, systems, and customer experience * Comply with legal, regulatory, and carrier requirements

We do not use your information for unrelated purposes without your consent.

Who Sends SMS Messages

SMS messages may be sent by AccuOrders on behalf of the Participating Business you are interacting with, including Drake’s Paint & Supply.

Messages may relate to your order, account, service request, pickup status, delivery status, customer support request, appointment reminder, confirmation, promotional updates, or other communication you have consented to receive.

Transactional and Service-Related SMS

By providing your phone number and checking the transactional/service SMS consent box, you consent to receive transactional and service-related SMS messages from AccuOrders on behalf of Drake’s Paint & Supply.

These messages may include:

* Order updates * Pickup notifications * Delivery notifications * Order completion notices * Account notifications * Appointment reminders or confirmations * Customer support messages * Information related to services you have requested

Message frequency may vary depending on your order activity, account activity, or service request.

Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP.

You may request help at any time by replying HELP.

Consent to receive transactional or service-related SMS messages is not a condition of purchase.

Marketing and Promotional SMS

If you separately opt in to receive marketing and promotional SMS messages from Drake’s Paint & Supply, we may send text messages about:

* Special offers * Discounts * Promotions * Announcements * Product updates * Store updates * Seasonal offers * Other promotional information from Drake’s Paint & Supply

Marketing SMS consent is collected separately from transactional or service-related SMS consent.

You are not required to consent to marketing or promotional SMS messages to make a purchase, submit a contact form, place an order, or request customer support.

Message frequency may vary.

Message and data rates may apply.

You may opt out of marketing and promotional SMS messages at any time by replying STOP.

You may request help at any time by replying HELP.

Separate SMS Consent

AccuOrders and Drake’s Paint & Supply may provide separate SMS consent options for different message types.

Transactional and service-related SMS consent is used for messages related to orders, service requests, customer support, account updates, pickup notices, delivery notices, and similar service communications.

Marketing and promotional SMS consent is used for offers, discounts, promotions, announcements, product updates, and other promotional messages.

Customers may choose one SMS consent option, both SMS consent options, or neither option where available.

Opt-Out Instructions

You may opt out of SMS messages at any time by replying:

STOP

After you reply STOP, you may receive a confirmation message confirming that you have been unsubscribed. After this, you will no longer receive SMS messages from that messaging program unless you opt in again.

To rejoin, you may sign up again through the same method you used previously or contact Drake’s Paint & Supply directly.

Help and Support

For help with SMS messages, reply:

HELP

You may also contact Drake’s Paint & Supply directly:

Email: ddrake@drakespaint.com Phone: (541) 773-3335

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information.

We may share information only as needed to provide our services, including with:

* The Participating Business you interact with * SMS and communication service providers * Order management and technology service providers * Customer support or operational service providers * Legal, regulatory, or compliance authorities when required by law

These providers may only use the information as necessary to provide services on our behalf, support customer communications, operate the messaging program, comply with legal requirements, or protect our rights.

Mobile Information and SMS Consent Data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

SMS opt-in data, SMS consent records, SMS opt-out records, phone numbers collected for SMS messaging, and SMS consent preferences will not be sold, rented, shared, or disclosed to third parties or affiliates for their own marketing or promotional purposes.

Data Protection

We take reasonable administrative, technical, and physical measures to protect the information we collect.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.

SMS opt-in, opt-out, and consent records may be retained as needed for compliance and recordkeeping purposes.

Your Choices

You may choose not to provide certain information, but this may limit your ability to use some services.

You may opt out of SMS messages at any time by replying STOP.

You may request help at any time by replying HELP.

You may contact us to request updates or corrections to your information.

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

Message and Data Rates

Message and data rates may apply to SMS messages sent or received through our services. Please contact your wireless carrier for details about your messaging or data plan.

Terms & Conditions

Please review our Terms & Conditions at:

https://www.accuorders.com/termsofservice

Links to Other Websites

Our services may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.

Your continued use of our services after changes are posted means you accept the updated Privacy Policy.

Contact Us

For questions about this Privacy Policy or SMS messaging, please contact:

Drake’s Paint & Supply Email: ddrake@drakespaint.com Phone: (541) 773-3335